Maple Starting Board

 MIDST DESIGN — Return & Exchange Policy

1. Eligibility & Timeframes

• You may request a return or exchange within 14 days of delivery.

• Products must be unused, unaltered, and in original packaging, with all tags, labels, accessories, manuals, and proof of purchase.

• Custom, personalized, or made-to-order items are final sale and cannot be returned unless there’s a defect.

• Items marked as “Final Sale” at purchase are also non-returnable.

2. How to Initiate

• Contact us at midstdesign@gmail.com within 14 days of delivery.

• Provide your order number, purchase date, and reason for return/exchange.

• Once approved, we’ll issue a Return Authorization (RA) number and instructions on packing and shipping.

3. Return Shipping

• Customer returns (change of mind): customer covers return shipping. We recommend using a trackable shipping method.

• Defective or incorrect items: we cover return shipping costs.

4. Inspection & Processing

• Once your return is received and inspected, we’ll notify you of approval status within 5 business days.

• If approved:

  • Refunds issued to the original payment method within 7–10 business days, depending on the bank.

  • Exchanges (for the same item, if available) processed promptly upon inspection.

5. Restocking Fees

• Returned items due to customer’s change of mind may incur a 10% restocking fee (common for customized home decor items).

6. Exceptions & Non-returnable Items

• Custom or personalized items are non-returnable.

• Items beyond the 14‑day window are not eligible unless defective.

• Returns without RA numbers, outside original packaging, or missing parts may be rejected or incur a restocking fee.

7. Defective or Damaged Items

• Report defects or damage within 7 days of delivery.

• Provide photo documentation of the issue and packaging.

• We will coordinate a free return and issue either a replacement or refund, depending on availability.

8. Order Cancellations

• Please contact us at midstdesigns@gmail.com if you wish to cancel or change your order within 24 hrs of purchase time.

• Cancellations for custom orders must also be within 24 hours; after that, they're non-cancellable.

9. Refund Timeline

• Approved refunds will appear on your original payment method within 7–10 business days, depending on your bank.

• You’ll receive an email confirmation once the refund is issued.

Shipping Information — MIDST DESIGN

At MIDST DESIGN, we strive to ensure your order arrives in perfect condition and in a timely manner. Please read the following shipping details carefully:

 Shipping Costs

• Customers are responsible for all shipping costs at checkout.

• Shipping fees are calculated at the time of purchase based on item weight, dimensions, and delivery location.

• We do not offer free shipping unless explicitly stated during a promotion.

 Shipping Locations

• We currently ship within the United States. No International orders. 

 Delivery Times

• Orders typically ship within 2-10 business days after processing.

• Delivery timeframes vary by location:

  • Domestic (U.S.): 3–10 business days

• You will receive a tracking number via email once your order has shipped.

🛠️ Made-to-Order & Custom Items

• Please allow additional time for custom or made-to-order pieces, typically 3–5 weeks before shipment.

• Estimated timelines are noted on each product page.

 Returns & Exchanges Shipping

• Customers are also responsible for return shipping costs unless the item is defective or incorrect.

• For full details, see our Return & Exchange Policy.