🛍️ MIDST DESIGN — Return & Exchange Policy
1. Eligibility & Timeframes
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You may request a return or exchange within 14 days of delivery.
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Products must be unused, unaltered, and in original packaging, with all tags, labels, accessories, manuals, and proof of purchase.
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Custom, personalized, or made-to-order items are final sale and cannot be returned unless there’s a defect.
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Items marked as “Final Sale” at purchase are also non-returnable.
2. How to Initiate
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Contact us at midstdesign@gmail.com within 14 days of delivery.
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Provide your order number, purchase date, and reason for return/exchange.
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Once approved, we’ll issue a Return Authorization (RA) number and instructions on packing and shipping.
3. Return Shipping
4. Inspection & Processing
5. Restocking Fees
6. Exceptions & Non-returnable Items
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Custom or personalized items are non-returnable.
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Items beyond the 14‑day window are not eligible unless defective.
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Returns without RA numbers, outside original packaging, or missing parts may be rejected or incur a restocking fee.
7. Defective or Damaged Items
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Report defects or damage within 7 days of delivery.
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Provide photo documentation of the issue and packaging.
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We will coordinate a free return and issue either a replacement or refund, depending on availability.
8. Order Cancellations
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Please contact us at midstdesigns@gmail.com if you wish to cancel or change your order within 24 hrs of purchase time.
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Cancellations for custom orders must also be within 24 hours; after that, they're non-cancellable.
9. Refund Timeline
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Approved refunds will appear on your original payment method within 7–10 business days, depending on your bank.
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You’ll receive an email confirmation once the refund is issued.
