Maple Chefs Board

Each cutting board is hand crafted in the heart of the rockies Salida, Colorado. These boards are unique given their end grain apperance. Available for purchase are both the Chefs Board (18" x 24") and Starting Board (14" x 16") in Cherry or Maple. Please allow up to two weeks for your board to be crafted and delivered. You can find further care instructions located on our website. 

 MIDST DESIGNS — Return & Exchange Policy

1. Eligibility & Timeframes

• You may request a return or exchange within 14 days of delivery.

• Products must be unused, unaltered, and in original packaging, with all tags, labels, accessories, manuals, and proof of purchase.

• Custom, personalized, or made-to-order items are final sale and cannot be returned unless there’s a defect.

• Items marked as “Final Sale” at purchase are also non-returnable.

2. How to Initiate

• Contact us at midstdesign@gmail.com within 14 days of delivery.

• Provide your order number, purchase date, and reason for return/exchange.

• Once approved, we’ll issue a Return Authorization (RA) number and instructions on packing and shipping.

3. Return Shipping

• Customer returns (change of mind): customer covers return shipping. We recommend using a trackable shipping method.

• Defective or incorrect items: we cover return shipping costs.

4. Inspection & Processing

• Once your return is received and inspected, we’ll notify you of approval status within 5 business days.

• If approved:

  • Refunds issued to the original payment method within 7–10 business days, depending on the bank.

  • Exchanges (for the same item, if available) processed promptly upon inspection.

5. Restocking Fees

• Returned items due to customer’s change of mind may incur a 10% restocking fee (common for customized home decor items).

6. Exceptions & Non-returnable Items

• Custom or personalized items are non-returnable.

• Items beyond the 14‑day window are not eligible unless defective.

• Returns without RA numbers, outside original packaging, or missing parts may be rejected or incur a restocking fee.

7. Defective or Damaged Items

• Report defects or damage within 7 days of delivery.

• Provide photo documentation of the issue and packaging.

• We will coordinate a free return and issue either a replacement or refund, depending on availability.

8. Order Cancellations

• Please contact us at midstdesigns@gmail.com if you wish to cancel or change your order within 24 hrs of purchase time.

• Cancellations for custom orders must also be within 24 hours; after that, they're non-cancellable.

9. Refund Timeline

• Approved refunds will appear on your original payment method within 7–10 business days, depending on your bank.

• You’ll receive an email confirmation once the refund is issued.

Shipping Information — MIDST DESIGNS

At MIDST DESIGNS, we strive to ensure your order arrives in perfect condition and in a timely manner. Please read the following shipping details carefully:

 Shipping Costs

• Customers are responsible for all shipping costs at checkout.

• Shipping fees are calculated at the time of purchase based on item weight, dimensions, and delivery location.

• We do not offer free shipping unless explicitly stated during a promotion.

 Shipping Locations

• We currently ship within the United States. No International orders. 

 Delivery Times

• Orders typically ship within 2-10 business days after processing.

• Delivery timeframes vary by location:

  • Domestic (U.S.): 3–10 business days

• You will receive a tracking number via email once your order has shipped.

🛠️ Made-to-Order & Custom Items

• Please allow additional time for custom or made-to-order pieces, typically 3–5 weeks before shipment.

• Estimated timelines are noted on each product page.

 Returns & Exchanges Shipping

• Customers are also responsible for return shipping costs unless the item is defective or incorrect.

• For full details, see our Return & Exchange Policy.